Returns

SHOP CONFIDENTLY!

To ensure complete satisfaction with your material, RenovationTiles.com strongly advises ordering a product sample before placing a full order. We offer refunds back to the original credit card used for purchase within 30 days of delivery for tile shipments.

Returns & Exchanges: What You Need to Know

 30-Day Return Window: Please initiate your return within 30 days of receiving your tile shipment.

Request an RMA First: Contact us to get an official Return Merchandise Authorization (RMA) number before shipping. We cannot issue refunds for packages returned without one.

Item Condition: Returned items must be unused, unmodified, and in their original packaging with all protective materials intact. All returns undergo a physical inspection upon arrival.

Altered Items: We cannot accept returns or credit for tiles that have been painted, stained, grouted, glued, or altered in any way.

Full Boxes Only: Items originally purchased by the case or full box must be returned as complete, unopened boxes.

Shipping & Insurance: Return shipping costs and original delivery fees are the customer's responsibility. For your protection, please ship your return fully insured and freight prepaid.

Good to Know: Restocking & Final Purchases

Standard Restocking Fee: A 15% restocking fee applies to all standard, pre-approved returns.

Unauthorized Returns & Refusals: To ensure your return is processed smoothly, please obtain an RMA number before sending items back. Returns sent without an RMA, or deliveries declined at your home, will incur a 20% restocking fee.

Final Sale Items: To offer you the lowest possible prices on sample purchases and discontinued products, these items are final sale and are not eligible for return.