Shipping Policies

Please review our standard shipping guidelines and policies below to understand how your order is processed, shipped, and delivered.

Our Standard Delivery Policy

Carrier Services: Your order will ship via UPS Ground. Sample orders travel safely via Fedex or UPS.

Shipping Rates: Enjoy free standard shipping on all orders over $289 and on all sample orders. For orders under $289, we apply a flat shipping fee of $24.

Delivery Areas: We currently ship to the 48 contiguous United States. Because of carrier restrictions, we are unable to deliver to PO Boxes or APO addresses.

Processing & Delivery Times: We carefully package and ship your order within 1–2 business days. Once on the road, standard delivery typically takes 2–5 business days, depending on your location.

Sample Orders: Samples always ship for free via USPS Priority Mail or UPS. Please note that faster, expedited shipping is not available for sample orders.

Delivery Timelines: We do everything we can to ensure your order arrives on time. While we cannot control carrier delays caused by severe weather or unexpected route disruptions, we will always help you track your package.

Quality & Care: Every order is packed with care and fully inspected by our team before it leaves our facility to ensure it arrives in perfect condition.

Inspecting Your Order: Please take a look at your delivery within 3 calendar days of arrival. If anything is damaged or incorrect, simply email us directly so we can make it right for you.

Large & Freight Deliveries Guide

To ensure your large or heavy tile orders arrive safely, they are shipped via a freight carrier for a flat fee of $99. Because these shipments are oversized, we work closely with you and the carrier to coordinate a smooth delivery.

Here is how we can work together for a successful delivery:

Schedule Your Delivery: The freight company will contact you directly to schedule a convenient day and time window for your delivery.

Accepting Your Delivery: Please accept the delivery as scheduled. If there are any issues with the shipment, go ahead and accept it anyway—refusing a freight shipment can unfortunately cause unexpected return shipping fees and a 15% restocking charge.

Address Changes & Rerouting: To keep your shipment secure, drivers cannot change delivery routes on the spot. If you need to update your delivery address, please contact us directly at sales@renovationtiles.com or text us at (888) 308-2087 so we can officially update it for you.

Quick Packaging Check: Before the driver departs, take a quick look at the outside packaging for any visible signs of shifting, tears, or crushed boxes.

Count Your Items: Briefly verify that the number of boxes or pallets matches the count listed on the driver's paperwork.

Note Any Variations: If you notice any damage or find that a box is missing, simply write a quick note on the driver's receipt before signing (for example: "damaged box" or "missing 1 box"). We also highly recommend snapping a quick photo of the packaging.

Sign and Complete: Once you have noted any visible variations, you can sign the paperwork to complete the delivery.

Let Us Know Right Away: If you open your boxes and find any hidden damage inside, please reach out to our customer service team within 24 to 48 hours so we can immediately help you resolve it. Email: sales@renovationtiles.com