Terms and Conditions

Effective Date: August 26, 2026

Welcome to RenovationTiles.com online tile storefront. These Terms and Conditions govern your use of our website and purchases of our tile products. By accessing our website or placing an order, you agree to be bound by these terms. We are not responsible for any misprint on all content posted on this website.

1. E-Commerce Accounts

When you create an account with us, you guarantee that the information you provide is accurate, complete, and current. You are responsible for maintaining the confidentiality of your account password.

2. Product Specifications and Variations

Because tiles are natural stone, or ceramic products, variations are inherent to the industry:

  • Shade and Dye Lots: Tiles are subject to variations in color, shade, and texture between different production runs or dye lots. We recommend buying 10-15% extra material to cover waste and ensure color consistency.
  • Installation as Acceptance: Installation constitutes full and final acceptance of the product. No claims for shade variations, sizing issues, or visual defects will be accepted after the tile has been installed.

3. Shipping and Heavy Freight Deliveries

Tile shipments are exceptionally heavy and are processed under specific freight conditions:

  • Curbside Delivery: All freight orders are strictly curbside delivery. Delivery drivers are only responsible for lowering the pallet down to ground level at the curb. They will not bring materials up driveways, into garages, or inside structures.
  • Delivery Inspection: You must inspect all pallets upon arrival. Any apparent box damage or structural breakage must be noted directly on the driver's Bill of Lading (BOL) before accepting the delivery to protect transit insurance coverage.
  • Standard Order Delivery: All standard, non-freight tile orders ship directly to your home using ground services from UPS or FedEx. Delivery is limited to standard residential or commercial drop-off, meaning we cannot accept, guarantee, or process requests for inside delivery, room-of-choice placement, or special handling instructions. Official delivery confirmation is provided directly by the carriers upon drop-off. This carrier-submitted proof of delivery, available via your provided tracking number, serves as conclusive evidence of successful delivery to your specified address.

4. Returns, Cancellations, and Restocking Fees

  • Unopened Boxes: We accept returns on fully unopened, factory-sealed tile sheets and/or boxes within 30 days of delivery.
  • Restocking Fee: All accepted returns are subject to a mandatory 15% restocking fee to offset warehouse validation and physical tracking manipulation costs.
  • Return Freight Costs: The buyer is completely responsible for scheduling and paying for return freight shipping for any non-defective product return.
  • Return on Samples: We strongly recommend orders a sample prior to purchasing material. We do not offer returns on sample orders.
  • Return on Sale or Discontinued Items: We do not offer returns on Sale of Discontinued Items.

5. Limitation of Liability

Our company shall not be held liable for any indirect, incidental, special, or consequential damages resulting from project delays, contractor delays, or incorrect tile installation procedures.

6. Governing Law

These Terms and Conditions shall be governed, construed, and enforced in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

7. Contact Information

If you have any questions regarding these Terms, please contact us:

Email: sales@renovationtiles.com